Terms and conditions

1-Fly Malek Website is governed in accordance with cybercrime laws and E- commerce laws and regulations.

2- The services and content provided by Fly Malek Website are produced for use on this website. Any abuse of information, texts, photographs, drawings, designs, logos, etc. from this website is prosecuted and no individual or legal person is permitted to abuse the content of this website. It is allowed to mention the contents of this website on the Internet only by mentioning the name of Fly Malek Website and the link to the mentioned article, but the mention of this content in the paper media is authorized by the written permission of the website authorities.

3- Users’ personal information is completely confidential in Fly Malek Website. Fly Malek will protect personal information. Therefore, in order to protect the privacy of personal information of users, the user must make a commitment not to attempt to hack any information contained on the site and not have any affiliates or partners with any natural or legal persons in this matter. In addition, the user undertakes to notify the Fly Malek Website owner if he/she becomes aware of any action taken by a person or other organization to hack Fly Malek Website information.

4- Users are committed to submit their information correctly to the website in registering and booking. In case of incomplete or inaccurate information, the responsibility for the consequences of this will be the responsibility of users.

5- The user undertakes to correct any changes in his / her personal data as soon as possible on the Fly Malek web site. Otherwise, this website will not be held liable for the consequences of inaccurate information.

6- Fly Malek web site sells airline tickets online and will not be liable for any canceling or delay or postpones.

7- Any misuse of the name of Fly Malek, the website of the Fly Malek, the correspondence on behalf of Fly Malek, or the use of similar names that make it doubtful the similarity and conformity is prohibited. This issue will be prosecuted by competent authorities, courts for dealing with cybercrimes and it will be shared with the Internet service providers and servers.

8-Fly Malek does not share the personal information of the users with any other collection, and the competent authorities will only be able to use this information in the cases specified in the law.

9- Charter flights are subject to more changes compared to system flights, and in 1% of cases they may not be useful in such cases, if you buy alternative tickets, the total cost of the new ticket, along with the difference in price, will be returned to you by the charterer. Fly Malek He does his best to take this risk to zero.

Terms and conditions for booking:

1- Ticket purchases on the Fly Malek website are subject to a set of e-commerce laws and regulations, and any infringement will be prosecuted. The buyer undertakes to purchase tickets online and he knows all the terms and conditions of the ticket purchase.

2- Due to the terms and conditions of the airline, the responsibility of cancelling, delay or delay or postpone in the time of the flight is the responsibility of the airline which organizing the flight.

3- When registering and booking a ticket, the passenger’s name must be entered correctly in English letters. There is no possibility to modify the name of the passenger after the final purchase of the ticket and Fly Malek does not take any responsibility for the mistaken information. In order to correct the information, the passenger should cancel the ticket and re-purchase it.

4- The purchased ticket belongs to a passenger whose profile is entered into the system and is non-transferable. In case of mismatching the name of the passenger on the ticket and identification card, the passenger will not be able to use the ticket.

5- In airline law, the new born baby is less than two years old, a child aged between two and twelve years old and adult travelers over twelve years of age. In case of inaccuracy of the buyer and incorrect entry of the age class, the passenger will be prevented from boarding. And the child’s ticket cannot be bought at any time alone and apart from an adult ticket.

It should be noted that ticket prices are different for newborn, child and adult travelers, but in charter and non-refundable tickets, the ticket price for a child is equal to the adult.

6- After payment and confirmation, the booking and purchase are finalized and the ticket information is sent to the user by email and message. In the airport, on charter flights, providing a printed ticket and on a system flight, a ticket number along with a valid certificate is required to identify the applicable airline.

7-Any cancellation of tickets by the passengers, in accordance with the law of the airline, includes a cancellation fine. The amount of this fine is different according to laws of each airline. After the passenger has requested a refund, the amount of the fine is deducted from the ticket price, and the rest of the money is returned to the passenger account. The time of refund depends on the terms of interbank (between 24 and 72 hours). This will not be a charter or non-refundable flight, and the cost of the tickets will be fully paid.

8-Cancellation or delay of over two hours shall not include the payment of a constellation fine.

9- In the event of flight cancellation or delay of over two hours, which lead to canceling by the passenger, providing sealed Ticket / Receipt of the origin Station is required for tracking and refund without penalty.

10- If the passenger wishes to make a ticket for two consecutive flights, it must be at least 3 hours between the arrivals of the first flight to the destination and depart of the second flight. Otherwise, cancellation of the second ticket is passenger’s responsibility.

11- It should be noted that if your roundtrip is booked from two different airlines, In case of cancellation of flight by airline or cancellation of a flight by a passenger due to delay of more than two hours, cancellation of the return flight may include fines.

12- The buyer does not have the right to change the ticket price, change the provisions of the ticket in any way and any form, or resell the ticket at a price above the amount stated on the ticket.

13- According to the airline’s rules, having a doctor’s Medical  permission for pregnant women, people with cardiovascular disease, respiratory diseases, epilepsy, severe anemia, uncontrolled diabetes mellitus, those who are dialyzed or those who use immunosuppressive drugs, and Or any illness that is prohibited by air travel is essential when boarding an airplane. It is also necessary for these travelers to take the medicines they need during their trips.

14- According to the current rules, the issuance of tickets Holy Places (Al-Atabat Al-Aliyat) is not possible for nationals of Afghanistan, India, Bangladesh and Pakistan, and if the tickets are purchased by these people, all subsequent responsibilities will be will be the responsibility of the user.